Water Billing


Paperless Water Billing

Residents receiving a monthly water bill have the option to receive bills by email.

There are TWO ways to sign up for paperless water bills:

OPTION ONE: Access the option through your online water bill account.
1. Log in to your online account.
2. Select the "Communications" option on the left navigation.
3. Select the "Email" button, enter and confirm your email address and click "Update".
4. You will receive a confirmation email.

OPTION TWO: Sign up for paperless without creating an online account.
1. Complete and submit the Paperless Water Billing Sign-Up Form.                              
2. Once the form is submitted, we will manually add the paperless option to your account. Please note it may take a few days for this option to take effect.


How to Pay a Water Bill

There are multiple different ways residents can pay their monthly water bill:

Auto Pay Options:

1. Set up an automatic payment through bank draft. Complete and return the Preauthorized Electronic Withdrawals Form (PDF) with a voided check. Checking account drafts do not have an additional fee and are typically processed on the 18th of each month.

2. Set up an automatic payment on a credit or debit card. Log in or create an online account and enroll in Auto Pay. This option is customer-managed so you can set up the payments to process on your desired date. There is an additional processing fee of $1.25 per transaction.

One-Time Payment Options:

1. Pay with a check.  Mail or drop off a check at Town Hall prior to the bill due date each month. A 24/7 payment drop box is located on the sidewalk on the south side of Town Hall.

2. Pay in person with cash or credit card. You may come into Town Hall during business hours to pay with cash or a credit or debit card. There is an additional process fee of 1.5% per transaction for credit and debit cards.

3. Call the automated phone system. Call 1-833-431-1749 to pay by credit or debit card through a secure phone system. This opinion is available 24 hours a day. There is an additional processing fee of $1.25 per transaction.


Water Service Rates

2024 Water Rate Increase

Water Service Rates will be increasing in March 2024 based on the February 2022 Water Rate Study (PDF).

Review the 2024 Water Rates (PDF) for details on the water rate increase. 

The following water rates went into effect in June 2022. Read the February 2022 Water Rate Study (PDF) that was conducted to determine current service rates. 

Water rates listed below do not include the Storm Water Management fees, which total $3.00/month for residential users and $6.00/month for commercial users.

Fire System: $9.22 per month

Qualifying seniors can receive a 25% discount. Please read the Senior Discounted Water Rate Information and Application (PDF) for more details.

IN-TOWN  WATER  SERVICE  RATES
Up to 5,000 galTier 1: Base Fee$36.87
5,001 - 9,999 galTier 2$3.50 per 1000 gallons
10,000 - 19,999 galTier 3$4.45 per 1000 gallons
20,000+ galTier 4$5.41 per 1000 gallons

 

EXTRATERRITORIAL (OUT-OF-TOWN)  WATER  SERVICE  RATES  AT  150%
Up to 5,000 galTier 1: Base Fee$55.31
5,001 - 9,999 galTier 2$5.25 per 1000 gallons
10,000 - 19,999 galTier 3$6.68 per 1000 gallons
20,000+ galTier 4$8.12 per 1000 gallons

 

IVY LEAGUE  WATER  SERVICE  RATES  AT  160%
Up to 5,000 galTier 1: Base Fee$58.99
5,001 - 9,999 galTier 2$5.60 per 1000 gallons
10,000 - 19,999 galTier 3$7.12 per 1000 gallons
20,000+ galTier 4$8.66 per 1000 gallons


Additional Information and Forms

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